Publication duties

Resident engagement and building safety information page

The principal accountable person must prepare a residents engagement strategy for each occupied higher-risk building. Give a copy to every resident aged 16 or over and to every unit owner. Consult for at least 3 weeks after the first issue. Consult again after a revision, unless it follows a consultation. Review the strategy at least every 2 years.

A reference note from Dan Malone, who builds software products.

The rule

“Each consultation period must last at least 3 weeks but can be longer.”

Building Safety Regulator, "Preparing a resident engagement strategy", GOV.UK guidance (published 19 September 2023, updated 6 December 2024)Checked 2026-09-01

The facts

What the duty actually says

Typed fields for Resident engagement and building safety information page
Field	Value
Who must act	Section 91(1)(a) of the Building Safety Act 2022 requires a residents' engagement strategy. The principal accountable person prepares it as soon as reasonably practicable. Source
Required contents	Section 91(3) sets four required contents. These are the information given to residents, the aspects residents are consulted about, and the arrangements to get views. The fourth is the review of methods. Source
Who gets a copy	Section 91(4) requires a copy for every resident aged 16 or over. Every owner of a residential unit also gets a copy. Source
Review clock	Regulation 10(1) of SI 2023/907 requires a review at least every 2 years. A review also follows a mandatory occurrence report or significant material alterations. Source
Consultation and review records	GOV.UK guidance states that each consultation period must last at least 3 weeks. Consultation follows the first issue and a revision, unless the revision comes from a consultation. The principal accountable person must record each review, whether or not the strategy changes. Source
Which buildings	A high-rise residential building has at least 7 storeys or 18 metres of height. It also has at least 2 residential units. Source
Submission to the regulator	The principal accountable person must submit a copy of the strategy. This happens when the regulator tells the principal accountable person to apply for a building assessment certificate. Source
Answering resident requests	Section 92(2) requires the accountable person to give the information or document as soon as reasonably practicable. Source
Form of the answer	Regulation 11 requires a written form residents can understand. Where reasonable, it needs explanations of technical language or plain English summaries. Source
Complaints policy	Regulation 12(2) requires a published complaints policy. It must give the address, telephone number and email address of the regulator. Source
Enforcement and penalty	Under section 99, the regulator may give a compliance notice. Contravention without reasonable excuse is an offence. On conviction on indictment it carries up to 2 years in prison, a fine, or both. Source
Safety documents for residents	Accountable persons must give residents a summary of the most recent fire risk assessment. They must also give a summary of the safety case report. Source

The artefact

What the published page has to contain

The named principal accountable person and every accountable person, with role, telephone number, email address and postal address.
The building safety decisions that residents get a say on, and the decisions they do not.
How the strategy collects views, and how residents get feedback on the result.
How the principal accountable person measures participation, and how often they review it.
A version number and a date on the current strategy, so residents can see which version applies.
Consultation dates with a window of at least 3 weeks, and the method to send a view.
The published complaints policy, with the address, telephone number and email address of the regulator.
A summary of the most recent fire risk assessment and a summary of the safety case report.
A list of the information residents can request, with the method to make a request.
An offer of other formats and languages, such as large text, easy read, braille or audio.

What goes wrong

How this is usually got wrong

/01
The strategy goes up once and then nobody reviews it. The 2-year date passes with no record of a review.
/02
The consultation window is shorter than 3 weeks, or the page gives no start and end dates.
/03
The contact block names a managing agent mailbox. It gives no telephone number and no postal address for the principal accountable person.
/04
A revision goes out with no version number and no date. Residents cannot tell which version applies to them.
/05
The page is a PDF only. Screen readers, large text and translation are not available.
/06
One group housing portal covers many buildings. A resident cannot find the strategy for their own building.
/07
The fire risk assessment summary links to a dead file after a change of supplier.
/08
The complaints link sends residents to a general repairs form, with no route to the regulator.

Who supplies this

Where the source material lives

4site Consulting
Building safety consultancy in England. Publishes a practitioner guide to the residents engagement strategy and supports accountable persons with the document set.
https://4siteconsulting.co.uk/blog/preparing-an-effective-resident-engagement-strategy
Building Safety Hub
Free resource library for landlords and building safety managers. Collects regulator guidance, resident engagement templates and worked examples in one place.
https://www.buildingsafetyhub.org.uk/building-safety-regulator/resident-engagement/
Chartered Institute of Housing
Professional body for housing providers. Sells training and practice guidance on Building Safety Act duties, including resident engagement and complaints.
https://www.cih.org
Zutec
Building safety and golden thread software. Holds the document set for a building and controls versions, so a published page can point at a current file.
https://www.zutec.com

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Sources

Last checked 2026-09-01 · Published 2026-09-01

This page is reference material, not legal advice. Your advisor owns what applies to you.

Resident engagement and building safety information page

A reference note from Dan Malone, who builds software products.

What the duty actually says

Typed fields for Resident engagement and building safety information page
Field	Value
Who must act	Section 91(1)(a) of the Building Safety Act 2022 requires a residents' engagement strategy. The principal accountable person prepares it as soon as reasonably practicable. Source
Required contents	Section 91(3) sets four required contents. These are the information given to residents, the aspects residents are consulted about, and the arrangements to get views. The fourth is the review of methods. Source
Who gets a copy	Section 91(4) requires a copy for every resident aged 16 or over. Every owner of a residential unit also gets a copy. Source
Review clock	Regulation 10(1) of SI 2023/907 requires a review at least every 2 years. A review also follows a mandatory occurrence report or significant material alterations. Source
Consultation and review records	GOV.UK guidance states that each consultation period must last at least 3 weeks. Consultation follows the first issue and a revision, unless the revision comes from a consultation. The principal accountable person must record each review, whether or not the strategy changes. Source
Which buildings	A high-rise residential building has at least 7 storeys or 18 metres of height. It also has at least 2 residential units. Source
Submission to the regulator	The principal accountable person must submit a copy of the strategy. This happens when the regulator tells the principal accountable person to apply for a building assessment certificate. Source
Answering resident requests	Section 92(2) requires the accountable person to give the information or document as soon as reasonably practicable. Source
Form of the answer	Regulation 11 requires a written form residents can understand. Where reasonable, it needs explanations of technical language or plain English summaries. Source
Complaints policy	Regulation 12(2) requires a published complaints policy. It must give the address, telephone number and email address of the regulator. Source
Enforcement and penalty	Under section 99, the regulator may give a compliance notice. Contravention without reasonable excuse is an offence. On conviction on indictment it carries up to 2 years in prison, a fine, or both. Source
Safety documents for residents	Accountable persons must give residents a summary of the most recent fire risk assessment. They must also give a summary of the safety case report. Source

What the published page has to contain

The named principal accountable person and every accountable person, with role, telephone number, email address and postal address.

The building safety decisions that residents get a say on, and the decisions they do not.

How the strategy collects views, and how residents get feedback on the result.

How the principal accountable person measures participation, and how often they review it.

A version number and a date on the current strategy, so residents can see which version applies.

Consultation dates with a window of at least 3 weeks, and the method to send a view.

The published complaints policy, with the address, telephone number and email address of the regulator.

A summary of the most recent fire risk assessment and a summary of the safety case report.

A list of the information residents can request, with the method to make a request.

An offer of other formats and languages, such as large text, easy read, braille or audio.

How this is usually got wrong

/01

The strategy goes up once and then nobody reviews it. The 2-year date passes with no record of a review.

/02

The consultation window is shorter than 3 weeks, or the page gives no start and end dates.

/03

The contact block names a managing agent mailbox. It gives no telephone number and no postal address for the principal accountable person.

/04

A revision goes out with no version number and no date. Residents cannot tell which version applies to them.

/05

The page is a PDF only. Screen readers, large text and translation are not available.

/06

One group housing portal covers many buildings. A resident cannot find the strategy for their own building.

/07

The fire risk assessment summary links to a dead file after a change of supplier.

/08

The complaints link sends residents to a general repairs form, with no route to the regulator.

Where the source material lives

4site Consulting

Building safety consultancy in England. Publishes a practitioner guide to the residents engagement strategy and supports accountable persons with the document set.

https://4siteconsulting.co.uk/blog/preparing-an-effective-resident-engagement-strategy

Building Safety Hub

Free resource library for landlords and building safety managers. Collects regulator guidance, resident engagement templates and worked examples in one place.

https://www.buildingsafetyhub.org.uk/building-safety-regulator/resident-engagement/

Chartered Institute of Housing

Professional body for housing providers. Sells training and practice guidance on Building Safety Act duties, including resident engagement and complaints.

https://www.cih.org

Zutec

Building safety and golden thread software. Holds the document set for a building and controls versions, so a published page can point at a current file.

https://www.zutec.com